With the customer as the main focus, this role will take a professional approach to every customer interaction, to ensure a high quality Manulife experience. This role is primarily accountable for performing all policy change requests from customers. This role brings you knowledge deeply about insurance products, system.
Position Responsibilities:
- Doing all transactions of Policy owner Service in compliance with guidelines and procedures effectively to meet the objectives of the Corporation and company goals
- Control quality, quantity, TAT and backlog
- Co-ordination with other department to handle special case and ad- hoc situation
- Back up for colleague.
- Ensure are done completely, timely & accurately
- Ensure all reports, assigned projects, system development and enhancement are done completely and timely & accurately.
- Perform other responsibility & duty that are assigned by Manager
What we're looking for:
- University of Foreign Trade / Business Administration/Economic, Insurance specialization is priority.
- At least 2-3 years’ experience in PS or relevant position.
- Carefulness, trustworthiness
- Customer service skill.
- Good communication skills,
- Problem solving and making decision skill.
- Ability to work under high pressure.
- Logical analysis skill is preferable.
- Adaptability any training.
- Ability to effectively organize, prioritize and multi-task
- Strong attention to detail
- Ability to work collaboratively with teams
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Working Arrangement
In Office