Country Manager

This is who we are

We are the world leader in stone wool solutions. Founded in 1937 in Denmark, we transform volcanic rock into safe, sustainable products that help people and communities thrive. We are a global company with more than 12,000 employees, located in 40+ countries with 51 manufacturing facilities, all focused on one common purpose – to release the inherent power of stone to enrich modern living.

Sustainability is central to our business strategy. ROCKWOOL was one of the first companies to commit to actively contributing to the United Nations Sustainable Development Goals (SDG’s) framework and are actively committed to 11 SDGs, including SDG 14, Life Below Water. Through our partnership with the One Ocean Foundation and in connection with our sponsorship of the Denmark SailGP team, we will help raise awareness around ocean health challenges to accelerate solutions to protect it.

Diverse and Inclusive Culture

We want all our people to feel valued, respected, included and heard. We employ 79 different nationalities worldwide and are committed to providing equal opportunities to all employees, promote diversity, and work against all forms of discrimination among ROCKWOOL employees.

At ROCKWOOL, you will experience a friendly team environment. Our culture is very important to us. In fact, we refer to our culture as “The ROCKWOOL Way”. This is the foundation in which we operate and is based upon our values of Ambition, Responsibility, Integrity and Efficiency.

Role summary:

The Country Manager is responsible for the overall management, strategic direction, and operational performance of the Sales & Marketing, Supply Chain, and Customer Service teams within the country. This leadership role ensures business growth, operational excellence, outstanding customer service, and team development.

Note: This is a permanent position, based on-site at factory.

Key responsibilities and activities:

1. Leadership & Team Management

• Lead, motivate, and manage the Sales & Marketing, Supply Chain, and Customer Service teams to achieve business objectives.
• Set clear performance expectations and KPIs; regularly review and develop team capabilities.
• Foster a positive, collaborative, and high-performance culture across all teams.

2. Sales & Marketing

• Develop and execute effective sales and marketing strategies to drive revenue and market share growth.
• Oversee team activities including prospecting, client relationship management, promotional campaigns, and brand positioning.
• Analyse market trends and identify new business opportunities.

3. Supply Chain Management

• Oversee the supply chain team to ensure efficient end-to-end processes from procurement to delivery.
• Optimize inventory management, logistics, and supplier relationships for cost efficiency and timely fulfilment.
• Implement best practices to strengthen the country’s supply chain resilience.

4. Customer Service

• Manage the customer service team to ensure timely, professional, and effective customer support.
• Establish and monitor customer service metrics to continuously improve service quality.
• Resolve escalated customer issues and champion a customer-centric culture.

5. Reporting & Compliance

• Prepare and present reports on sales performance, supply chain metrics, and customer service levels.
• Ensure that all teams comply with company policies, health & safety regulations, and legal requirements.

6. Strategic Planning & Execution

• Participate in the development of country-specific business plans and budgets.
• Align team activities with overall company strategy and objectives.
• Drive continuous improvement initiatives across all managed departments.

Key Success Metrics

• Achievement of sales targets and market growth.
• Operational efficiency and cost-effective supply chain management.
• High levels of customer satisfaction and retention.
• Successful team development and low staff turnover.

Key competencies:

• Strategic & commercial mindset
• Strong financial and operational acumen
• Market and customer focus
• Cross-cultural and cross-functional collaboration
• Ethical, decisive, and execution-driven

Required Skills & Experience

Skills & Experience – Essential

• Bachelor’s or Master’s Degree in Business, Management, Marketing, Supply Chain, or related field.
• Minimum 8 years’ experience in a management role, preferably handling multidisciplinary teams.
• MNC exposure is a must.
• Open to Sales & Marketing professionals or junior Country Managers who are looking to grow with a dynamic, forward-moving organization.
• Strong leadership, team-building, and organizational skills.
• Excellent communication and interpersonal abilities.
• Proven track record in achieving sales growth, efficient supply chain operations, and high customer satisfaction.
• Fluency in English and the local language (if applicable).

Skills & Experience - Desirable

• Digital Fluency: ERP systems e.g. SAP, Workday, or data analytics tools Sales Force, Microsoft Dynamic 365, Tableau, Power Bi for manufacturing or commercial decision-making.
• Sustainability: Exposure to sustainability-driven practices (e.g., decarbonization in manufacturing, ESG reporting).
• Government/Agency Relations: Experience working with building authorities, certification bodies, or government grant programs.
• Commercial Expansion: Experience launching new product lines or entering emerging markets in Vietnam and nearby countries.

Other Requirements:

• Must possess own transportation for customer visits, any events within Vietnam and nearby countries.
• Willing to travel within when required.

Job Type: Full-time

Application Deadline: 2025/10/01