JOB DESCRIPTION
- Provide first-level technical support to our French-speaking users via phone, email, chat, or other communication channels.
- Diagnose and resolve technical problems encountered by users, following established procedures and using appropriate tools.
- Accurately document user interactions, issues encountered, and solutions provided in our ticketing system.
- Escalate complex issues to higher-level support teams when necessary, providing all relevant information.
- Contribute to the continuous improvement of our support processes and tools.
- Maintain a high level of customer satisfaction by ensuring courteous, efficient, and personalized service.
- Stay informed about the developments of our products and services to accurately answer user questions.
REQUIREMENTS
- French native speakers
- Fluent in English
- From 1 year of experience in IT or Customer Support
BENEFITS
- Participate in the international project
- Sponsorship for work permits and temporary residence cards
- Professional development through internal training programs and sponsored certifications
- Friendly work environment with super nice and supportive colleagues
- Premium healthcare insurance for employees.
- Free parking, tea, coffee, and daily snacks
Job Type: Full-time