Customer service executives use their skills and experience to ensure that a company delivers the highest standards of service to customers, aims to maximize customer satisfaction and identifying new opportunity.
Maintaining consistent quality control, standardizing procedures and policies, and establishing expectations of customer service.
Interact with customers to provide and process information in response to inquiries, concerns and requests about quotation and operational matters in a timely and accurate manner and providing excellent customer services.
- Handle inquiries, prepare quotations, handle shipment activations and cross trade shipments.
- Coordinate with customers for their incoming, outgoing and cross-trade shipments
- Coordinate with Overseas Agent for shipment activities
- Understand import and export process
- To complete all required documentations on time.
- To provide assistance with sales and marketing activities as required
- Handle customer's issues, take appropriate action and/or notify relevant person and office to prevent a re-occurrence of customer issues.
- Ensure accurate data entry in reports
- Any other ad hoc task assigned
Job Type: Full-time
Pay: 14,000,000₫ - 17,000,000₫ per month