Head of Sales Operations (SMEs)

Objectives

We are seeking a Head of Sales Operations to lead the SME Business Unit, overseeing the entire sales operations function, driving sustainable revenue growth while building robust sales and operational systems for SME sector. This role requires a proven track record in business development and sales leadership. You will be responsible for scaling BD efforts, managing sales pipelines, ensuring operational excellence, and delivering P&L results.

Job Description

Build operation model

• Build and upgrade the strategy to deliver aggressive growth for the unit.
• Set ambitious business objectives and development goals, develop a detailed business plan, and implement effective action plans for achieving set targets.
• Monitor market trends, demand vs. supply, and make adjustments in terms of strategy and planning where necessary.
• Conduct analysis to generate insight and recommend changes as may be required.

Business Development & Sales Leadership

• Develop and execute a high-impact sales & BD strategy tailored to SME clients.
• Drive acquisition of 1,000+ clients by designing and implementing scalable BD systems and pipelines.
• Lead and optimize the full sales cycle—from prospecting to conversion—with targeted campaigns and processes.
• Monitor and refine BD metrics across the funnel.

Team Building & Performance Management

• Design an organizational structure to support sales and BD excellence.
• Hire, train, and mentor a high-performing BD team with specialized focus on target verticals.
• Establish clear KPIs and performance evaluation mechanisms, rewarding top performers.

Financial Oversight

• Own P&L for the SME unit—forecast revenue and control costs for profitability.
• Ensure day-to-day operations align with strategic financial goals and standards.

Job Requirements

Experience:

• 5+ years in sales/business development, including 3+ years in a leadership role.
• Proven success in scaling sales teams and serving 1,000+ SME clients.
• Strong exposure to SaaS, fintech, edutech, HR tech, or other SME-facing businesses.
• Solid experience with BD systems, CRMs, and structured sales processes.

Skills & Competencies:

• Strong leadership with the ability to inspire and scale teams.
• Strategic yet hands-on in driving sales and operations.
• Analytical, structured problem-solving mindset.
• Excellent communication, negotiation, and relationship-building skills.
• Business ownership mentality with P&L management experience.

PMAX-er Identification

• Client Impact: Everything we do is ultimately to deliver real client impact and value.
• Innovation: Drive change and innovative new ideas to create more value for clients, teams, and society.
• People Development: Attract, develop, and retain the most talented people. Development is a responsibility, not a choice, of both the individual as well as the organization.
• Integrity: Be honest and show a consistent and uncompromising adherence to what is right, even if it is at our own cost.
• Teamwork & Fun: The cooperative and collaborative effort of a team to achieve a common goal or to complete a task, and trying to build a joyful & enjoyable atmosphere for everyone.
• Extreme Ownership: The practice of owning everything in your world, to an extreme degree. Think of yourself as the owner of the company. It means you are responsible for not just those tasks which you directly control, but for all those that affect whether or not your task is successful.

Benefits

• Competitive salary range with yearly incentives and 13th-month salary
• Flexible working time with 4 days working from home per month and 15 paid leaves per year
• Insurance as full salary (SHUI)
• Annual health check-up and Healthcare Insurance VNI for all employees
• Laptop supply/allowance or support for laptop purchase costs on an individual basis
• Internal training & career development opportunities, and external L&D budget sponsorship
• Team bonding budget quarterly, snack time to engage team members
• Quarterly, Yearly Recognition Gifts & Awards and gifts on special occasions (birthday, New year…)
• Holiday activities; Company trip; Year End Party; Company Birthday; Culture Day; Quarterly Town Hall.
• Other staff welfare allowances.

Job Summary