OPELLA MISSION AND VISION
At Opella Healthcare, we are united by one shared Mission – we work passionately every day, to put Health in Your Hands. We are committed to making healthcare as simple as it should be, thus helping people help themselves. This Mission is the core of our philosophy, driving all that we do to focus on people—our consumers, customers, healthcare professionals, employees, and the Opella Brands that support them.
As a top-three global player in Consumer Healthcare, we are raising the bar with a bold ambition to grow, perform, and outpace the market. We aim to build a more agile and responsive organization capable of delivering our Vision and Mission.
To achieve this, we need exceptional talent to shape Opella’s future and help us succeed. Together, we embrace our Challenger spirit, driven by our commitment to be Outcome-obsessed, Courageous, Radically Simple, and All-In Together.
MAIN PURPOSE OF THE JOB
Global Business Services (GBS) was established as a new transversal, multi-disciplinary function supporting and accelerating Opella as a Consumer Healthcare business through the implementation of a set of operational legal presence across in-scope markets. Opella Global Business Services (GBS) drives transformation projects to ensure it delivers best in class processes in terms of quality, cost, performance, customer satisfaction and needs, supported by high quality master data and performance KPIs. Within GBS, the services related to HR or People operations is managed by a service line namely People Services (PPLS).
Therefore, GBS PPLS is looking for a Time to Payroll Senior Specialist (T2P) supporting Vietnam. A PPLS T2P Senior Specialist typically manages the following areas of the process:
- Handle day-to-day payroll, time and benefit activities
- Manage Business Process Outsourcing (BPO) vendor(s) when relevant
- Address operational issues with stakeholders
- Support employees’ queries
- Transversal: reporting, compliance, continuous improvement
The Time to Payroll Senior Specialist reports to PPLS Supervisor, Vietnam. The position will work closely with the Employee and External Life Cycle Specialists and also HR, Legal, Compliance, Digital and third-party providers.
Key Accountabilities:
Main responsibilities:
- During the first months of joining the People Services team, the Time to Payroll Senior Specialist will receive knowledge transfer from their buddy related to the role. This will include sharing documents and work shadowing.
- The following detailed activities will be the main activities of the role, but special projects can be added regularly based upon the evolving priorities of GBS:
o Main support for Time to Payroll activities for Vietnam and back up for other countries in Asia depending on business needs.
o Payroll activities: Gather all payroll input (some are interfaced, some needs to be collected), control payroll calculation results, get payroll approval from manager, store control evidence, prepare post payroll reports, manage statutory bodies, manage internal and external audit, work closely with Accounting and Treasury departments. In case the payroll is partially outsourced, coordinate the payroll activities with the vendor.
o Time activities: Control time off & time tracking data and share with payroll vendor, prepare local reporting while ensuring compliance as per local regulations and company internal control framework.
o Benefits activities: Based on local benefits policy, manage activities related to health and life insurance, company card or car, loans, sport or cultural support, shares etc.
o Employee queries: Assist employees on any questions related to benefits, time and payroll. Support should be extended to both active and inactive employees.
Transversal:
- Close collaboration with Employee and External Life Cycle Specialists to support PPLS operations applying our global Core Model.
- Actively contribute to a great Employee Experience: assist candidates and employees with all the available self-services, assist managers and HR partners in their day-to-day administrative tasks.
- Drive Continuous Improvement processes in T2P tasks and processes by providing feedback on known issues, propose ideas, take initiatives for improvement, share best practices.
- Ensure all processes are well documented and reviewed on a quarterly basis.
- Support organization business initiatives such as new merger or acquisition, divestiture, new technology, outsourcing projects etc.
Expected skills
Experience:
- Experience in Human Resources or customer service or care experience within a shared service environment
- Experience with multicultural organization
- Experience with transformation projects (technical and/or functional)
- Experience with case management application(s)
Soft skills:
- Self-organization skills, prioritizes effectively
- Strong communication and customer services skills
- Capable of handling difficult situations by demonstrating professionalism and confidentiality
- Ability to work with a team to create effective strategies and meet team goals
- Customer oriented mindset
Technical skills:
- General knowledge of Human Resources policies and procedures
- Previous experience with Workday or similar Global HR systems
Education:
- BA/ BSc or Equivalent in HR or related discipline
Languages:
- Excellent written and verbal communication skills in Vietnamese and English