Key Responsibilities:
- Update the price list on the system
- Receive booking request from CS/ Sale via email/ Skype/ paper file and make quotation
- Negotiate rate/space with shipping lines and match with customer needs
- Coordinate with CS and Booking to ensure space
- Make a contract, fully calculate the costs
- Creating a good relationship with shipping lines, flexibly handling when problems arise such as fixing bills...
- Check mail and reply to customer emails, support customers to answer questions, update information and solve price problems related to shipments
- Regularly proactively update information about prices and seats from shipping lines and make reports for direct managers to control and update ships/space/price
- Send accurate information to Operation department to make correct and timely documents for the shipment, avoiding delay or incorrect information leading to additional costs
- Regularly update information related to shipment prices for CS, SALE, OPERATION, INVOICING; notify OPERATION urgently in case of correct price
- Work closely with pricing team for market situation, fast reaction for market change and provide solution when requires
- Manage the team of 1+ including training, coaching, and encourage team member for work efficiently
- Control team performance to make sure no penalty/ loss/ complaint on any shipment
- Review/ keep update on all Policies/ SOPs and instruct clearly to the team.Make sure Policies/ SOPs will be followed under strict discipline
Pro-actively provide ideas/ solution to develop the process/ performance of the team
- Support customer service in customer query resolution and exception handling
- Maintain and build relationships with shipping lines and professional image with customers, cooperate & support other departments
Requirements
1. Educational Background:
- Bachelor's degree in foreign trade, international economics, maritime transport, supply chain, logistics or related fields.
2. Experience:
- Minimum of 5 years of experience in a similar role within the forwarding, shipping, or logistics industry.
- Experienced in dealing/ working with shipping lines, especially TP trade.
- Comprehensive knowledge of Sea Freight and Pricing.
3. Language Skills:
- Proficiency in English (listening, speaking, reading, and writing).
4. Skills and Abilities:
- Strong leadership and team management skills
- Excellent at problem-solving, communication, negotiation & presentation skills
- Good Microsoft Office skills (Excel, Word, power point etc.)
- High level of responsibility and ability to work under pressure.
- Service-minded, detail-oriented, hard-working, and positive thinking
Job Type: Full-time
Pay: 35,000,000₫ - 40,000,000₫ per month