We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
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Pay Band: 4
Contract Type: fixed-term contract, initial one year contract with possible extension
Location: HCMC, Vietnam
Right to work: As we cannot sponsor work passes, applicants must already have the right to live and work in Vietnam.
Closing Date: Sunday 07 September 2025 23:59 Singapore time (GMT+08)
Role Purpose & Accountabilities:
The British Council is seeking a dedicated Sales & Customer Management Executive to join our dynamic exams team. In this role, you will be the face of the British Council, handling all marketing inquiries related to our exams products and services while ensuring an exceptional customer experience. Your primary responsibility will be to convert inquiries into registrations, supporting our team in achieving annual business targets.
As an ambassador for the British Council, you will provide top-quality service to both new and existing customers, addressing their needs and requests with professionalism and friendliness. You will manage incoming inquiries through various channels, including phone, email, and social media, while also handling customer feedback and complaints. Your role will involve communicating our exams policies and supporting value-added activities for the exams department.
You will actively participate in sales and marketing events, generating awareness and leads for our exams business. Additionally, you will engage with customers through phone communications to drive IELTS registrations and ensure a high level of service. Maintaining accurate databases and records will be essential, as will carrying out administrative duties to support the team’s operations.
This position offers a unique opportunity to gain experience in an international environment and develop project and people management skills. You will be required to work a five-day week on a shift system, including regular Saturday shifts. Embracing diversity and adhering to the British Council’s policies on equal opportunities and child protection is crucial. We encourage a commitment to professional development and reflective practice, contributing positively to team discussions and suggesting improvements based on customer feedback.
Qualifications & Experience:
- Minimum two years of working experience in a customer service or sales environment, preferably in the services industry
- Excellent proficiency in English and Vietnamese (all four skills: reading, writing, speaking, and listening) Bachelor’s degree or equivalent
Benefits:
- 21 days of Annual Leave - entitlement will progress in accordance with the length of service
- 13th Month Salary
- Non-consolidated bonus
- Group Insurance Program including Personal Accident Insurance and Health Insurance for 24 hour/day for you and your family members (Eligible spouse and children only). Family member coverage is only applicable for employment contract of 12 months or more
- 15 days public holidays (combination of Vietnam and UK public holidays)
- 37.5 hours / 5 day working week
- Professional development - Ongoing learning and career growth opportunities to support your development.
A connected and trusted UK in a more connected and trusted world.
Equality, Diversity and Inclusion Statement
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
Safeguarding Statement
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org