About the job Technical Consultant Engineer
MAIN DUTIES:
- Occupational Health & Safety and Environment responsibility.
- Fully comply with OHS-PR-12 and SDD-ENV-PR-07
- Must comply with all company QEOHS policy, procedures, standards, rules, regulations and will be measured against criteria outlined in Dialogue.
2. Complaint solving.
- Complaint solving of concreting until complete customer (to meet satisfaction within SLA).
- Support each other in TC team in complaint solving or when required by TCE Superintendent.
- Job priority settlement (complaint solving/ support customer).
3. Technical Consulting to customers.
- Work closely with Sales to define customers needs before offering the solutions.
- Provide technical consulting on how to use INSEE solutions efficiently.
- Coordinate the trial mix activities
4. Improve customer loyalty.
- Promote INSEE cement solutions as the solutions for different requirements of customer.
- Take lead the trial mix for RMX, project & CPM.
- Approach projects, in collaboration with Industrial Sale
5. Training.
- Internal training for another function
- External training for customers
6. Pre-sales and market analysis.
- Survey market and analysis data
- Promote solutions to improve special cement volume.
- Pre-sales activities for contractors, and non-contractors
7. Technical Service.
- Promote technical services (i2i) to customers.
- Understand value of technical services and how offer to customer.
REQUIREMENTS:
EDUCATIONAL QUALIFICATIONS
- University (construction degree, construction materials).
- Good hands-on knowledge of concrete & plaster/ mortar.
- Presentation, interpersonal and communication (both verbal and spoken English) skills.
- Business exposure preferred.
- English knowledge: medium.
RELEVANT EXPERIENCE
- 2 years work experience in construction/ consultant/ RMX Technical/ CPM Technical
LEADERSHIP COMPETENCIES
- Analysis and Problem Solving
- Planning and organizing
- Customer Focus
- Adapt and Learn