Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Trợ lý, thư ký
Cập nhật
23/07/2025 21:47
MÔ TẢ CÔNG VIỆC
An Assistant Guest Relations Manager typically supervises guest relation team, ensures guest satisfaction, and assists in resolving issues, while maintaining a positive hotel image and promoting effective communication. They handle guest check-ins, provide information, and address complaints, while also assisting with special needs and requests. This role often involves leading the guest relations team, conducting briefings, and ensuring daily operations run smoothly.
Here's a more detailed breakdown of common responsibilities:
Supervising and Leading:
Oversees guest service agents, providing guidance, training, and performance feedback.
Guest Satisfaction:
Ensures positive guest experiences by addressing inquiries, resolving complaints, and anticipating needs.
Communication:
Maintains open communication between departments, ensuring smooth operations and efficient service delivery.
Problem Solving:
Handles guest issues, complaints, and emergency situations, striving for positive resolutions.
QUYỀN LỢI ĐƯỢC HƯỞNG
Competitive Salary and good benefits
Employee benefit card offering discounted rates at Accor hotels worldwide.
Develop your talent through Accor’s learning programs.
Opportunity to grow within your property and across the world!
Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
YÊU CẦU CÔNG VIỆC
Minimum 2 years of experience in a similar capacity
Excellent reading, writing and oral proficiency in English language
Exceptional Customer Service: Strong interpersonal skills and a commitment to exceeding guest expectations.
Problem-Solving: Ability to think critically and resolve issues effectively.
Communication Skills: Excellent verbal and written communication skills.
Supervisory Experience: Experience in leading and motivating a team.
Knowledge of Hotel Operations: Understanding of front desk procedures and guest service standards.
Organization and Time Management: Ability to manage multiple tasks and prioritize effectively.
Empathy and Patience: Ability to understand and respond to guest needs with sensitivity.
Proficiency in Guest Relations Software: May be required to use specific software for managing guest interactions and data.
YÊU CẦU HỒ SƠ
Kindly send your English CV via:
Điện thoại: 038 9999 327 (Zalo)
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