Assistant Manager, Technical Sales

Job Summary

DKSH is the leading Market Expansion Services provider with a focus on Asia. The Group helps other companies and brands to grow in the Consumer Goods, Healthcare, Performance Materials and Technology sectors. DKSH’s portfolio of services includes sourcing, market insights, marketing and sales, distribution and logistics as well as after-sales services. Publicly listed on the SIX Swiss Exchange, the Group operates in 35 markets with 33,000 specialists, generating net sales of CHF 11.3 billion in 2018. With its strong Swiss heritage and long business tradition since 1865, DKSH is deeply rooted in Asia Pacific.

General Responsibilities

• Develop and maintain relationships with customers, including resellers and end-users in the assigned segment and territory.
• Provide technical consultation and quotations for spare parts and repairs, and maintenance services.
• Develop opportunities to increase sales by identifying, researching, and contacting prospective customers. Develops and executes account plans for top prospects and conducts agreed-upon face-to-face sales calls.
• Builds positive customer relationships that enable identification of a customer’s needs, business model, and buying process.
• Uses understanding of customer needs and priorities to identify and offer Cummins solutions.
• Conducts negotiations according to company guidelines, including payment terms. Assists with the collection of accounts receivable. Maintains an acceptable level of past due accounts. Collaborates with customers and internal stakeholders to resolve delinquent payments.
• Drives sales, achieving sales targets and ensuring customer satisfaction. Maintains and strengthens customer relationships to generate future sales and repeat business. Responds to customer concerns in a timely fashion.
• Consistently uses the Cummins Sales Process as well as Cummins tools, processes, and initiatives that support sales, customer satisfaction, and customer value, e.g., Customer Relationship Management and special projects.

Functional Skills and Knowledge

• Strong understanding of internal combustion engines and associated parts.
• Familiarity with parts catalog systems and service manuals (e.g., Cummins QSOL).
• Ability to analyze maintenance reports and recommend solutions.
• Knowledge of ERP/CRM tools.
• Strong negotiation and communication skills
• Customer-oriented mindset with proactive problem-solving
• Value-based Selling
• Ability to work independently and under pressure
• Team collaboration and time management
• Spoken and written English
• Bachelor’s degree in mechanical engineering, automotive engineering, mechatronics, or equivalent.
• Minimum 3–5 years of experience in technical sales or service sales, preferably in the power generation, industrial machinery, or heavy equipment sector.
• Prior experience with Cummins engines or related OEMs is a strong plus.