Location:
Vietnam
Department: Supply Chain & Logistics
Location: Vietnam
Job Description
OVERALL JOB PURPOSE Act as contact point between buyer and internal team to ensure all buyer complaints and disputes on platforms related to packaging,delivery….are handled on time.
DUTIES & RESPONSIBILITIES Act as the lead point of contact for any service matter between buyers and internal teamrelated to LEX's daily ops support and issue resolving.
Daily Operations:
DUTIES & RESPONSIBILITIES Act as the lead point of contact for any service matter between buyers and internal teamrelated to LEX's daily ops support and issue resolving.
Daily Operations:
- Collaborate with operations, customer service team to get evidence and submit to platforms timely.
- Following disputes on platform from receiving until offering effective solutions such as: refunds, replacements or discounts.
- Collaborate with billing team to summarize data and check invoice for compensation.
- Organize & lead the performance review with customers.
- Support team in doing report if needed.
- Other tasks as assigned by manager.
Job Requirements
- Bachelor's degree in Logistics,Supply Chain or related field.
- Minimum 2-3 year in customer service or dispute resolution, preferably in e-commerce industry- or fulfillment services
- Familiar with E-commerce work flows (ordering, payment, delivery, return policies).
- Able to handle multiple duties in a fast-paced environment.
- Strong analytical and conflict-resolution skills.
- Strong computer skills (working knowledge of Microsoft Excel, Word, PowerPoint )is a Must.
- Good verbal and written communication (Vietnamese/English) is a plus
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