Customer Service Supervisor (Logistics - Binhduong)

Mô tả công việc:

• Oversee customer service operations by actively monitoring project-related communication channels and ensuring timely responses to clients (warehouse/transport/freight)
• Provide guidance and support to team members in resolving customer complaints and addressing operational issues.
• Personally handle critical or high-impact complaints, taking the lead in urgent or sensitive situations.
• Manage task allocation by assessing team capacity and daily workload to ensure efficient distribution and balanced performance.
• Directly manage daily operations for select key customer accounts, ensuring service quality and SLA compliance.
• Prepare, review, and analyze customer service performance reports and metrics to identify trends and areas for improvement.
• Contribute to continuous improvement initiatives by identifying process gaps and participating in solution development projects.
• Lead and manage a team of 5–7 members, ensuring overall team performance

• 
  Working Location: Binh Hoa Ward, HCMC (Bình Dương cũ)

- Working time: 8:00 AM - 5:30 PM, From Monday to Friday, 2 Saturday mornings per month.

Chức vụ: Nhân Viên/Chuyên Viên

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

Yêu cầu bằng cấp (tối thiểu): Đại Học

Yêu cầu công việc:

• 3-5 years of experience in relevant positions, preferably with expertise in 3PL/Logistics
• College/University degree in Business Administration, Communications, or related fields.
• Good at English and Vietnamese (both verbal & written)
• Strong understanding of warehousing/transportation operations, CS tools, and social listening platforms
• Experience in the related field would be an advantage

Yêu cầu giới tính: Nam/Nữ

Ngành nghề: Chăm Sóc Khách Hàng,Giám Sát Dịch Vụ,Nhà Hàng/Khách Sạn