Opportunity
Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
- Customer channel management
- Case Management
- Customer onboarding and relationship management
- Contract and dispute management
- and more.
The main objectives for an export Customer Experience:
- Improve Customer Experiences
- Delivering Efficiency
- Empower Capacity and Support Business Growth
Key responsibilities
- Deliver a superior customer experience to assigned customer segmentation to create a Trust.
- Own customer experience to collaborate with relate stake holder for reducing both internal and external efforts.
- Understand customer business needs and desires to offer long term integrated solutions and services proactively.
- Drive uptake and digitalization actively by “walking at customer’s shoes” to maximize Ecom benefits.
- Have ability to handle multiple tasks. Set priorities to manage daily tasks and support Customer Experience projects.
- Carry out all activities in a manner that will contribute to the achievement of individual and team Key Performance Indicators (KPI’s)
Requirements and competencies:
- Customer centricity: Ability to understand customers’ situations, perceptions, and expectations. It is putting customer at the core of all decisions related to delivering products, services, and experiences to create customer satisfaction, advocacy, and longterm partnership.
- Effective communication: good verbal, written, and presentation skills
- Teamwork –Works together...
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