Job Number25116862
Job CategorySales & Marketing
LocationSheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam, 920000
ScheduleFull Time
Located Remotely?N
Position Type Management
JOB SUMMARY
The F&B Sales & Events Manager is fully responsible for driving total F&B revenue, upselling incremental revenue after Sales Contracts are signed, and securing milestone celebrations, social events, and group functions.
This role has full ownership of Banquet Event Orders (BEOs) and Group Resumes, ensuring 100% accuracy and smooth operational execution by coordinating with the Culinary, Banquets, and Service Teams.
The Manager is hands-on, personally meeting guests upon arrival and acting as the main point of contact throughout all events. The Manager also collaborates closely with the F&B Marcom Team and E-commerce Team to develop strong e-menus and targeted F&B promotions.
CANDIDATE PROFILE
- Bachelor’s Degree in Hospitality, Business, or related field.
Experience:
- Minimum 3 years in F&B Sales or Events in an international hotel/resort.
Technical Skills:
- Advanced knowledge of Sales Force Application (SFA).
- Strong ability to create and manage e-menus and F&B promotional campaigns.
Core Competencies:
- Strong upselling, negotiation, and presentation skills.
- Hands-on leadership and mentoring ability.
- Excellent organizational and guest interaction skills.
WORK RELATIONSHIPS
- Internal: Culinary Team, Banquets, Service, F&B Marcom, E-commerce, Finance.
- External: Clients, Event Planners, Vendors.
CORE WORK ACTIVITIES
Sales & Revenue Generation
- Achieve monthly and quarterly F&B revenue targets.
- Maximize incremental revenue post-contract through menu upgrades, wine pairings, décor, AV, and entertainment upsells.
- Secure corporate, social, and milestone celebration events.
BEO & Group Resumes (Full Ownership)
- Prepare, review, and finalize BEOs and Group Resumes accurately.
- Ensure upsell items and special requests are fully documented.
- Attend pre-event briefings and be present during all key event stages.
Guest Interaction & Event Operations
- Meet guests upon arrival and remain their primary contact throughout the event.
- Ensure seamless operational flow, resolving issues promptly.
Collaboration & Campaigns
- Work with Culinary & Marcom Teams to create strong e-menus and promotional packages.
- Collaborate with E-commerce Team to push online promotions and QR code ordering campaigns.
Sales Force Application (SFA)
- Maintain accurate tracking of leads, contracts, and incremental revenue in SFA.
- Provide weekly revenue performance updates to the Director of F&B.
Leadership & Mentoring
- Train and guide the F&B Sales & Events Executive on upselling, BEO management, and SFA utilization.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
