Job Summary:
Manage all activities related to customer account management & credit control within a given area/segment of customers (small businesses) in accordance with Unilever standards and procedures; Manage the end-to-end process for collection of outstanding debts from customers by setting up appropriate systems and controls to ensure effective cash flow position at any time.
Job Responsibility:
1. Develop annual plan to manage credit limit for each customer and review monthly reports on usage against limits to identify potential risks;
2. Analyze aging of accounts receivables to identify trends or areas where there are problems and develop plans to improve collections;
3. Implement appropriate action plans to collect overdues based on analysis above;
4. Maintain clear records of correspondence and telephone calls to ensure smooth communication with customers;
5. Identify bad debt cases and take actions as per policy to minimize losses;
6. Provide regular management reports to senior managers on accounts receivable status and progress of action plans to improve efficiency of credit control function;
7. Negotiate payment terms and conditions with key customers;
8. Ensure accurate and timely reporting to line manager and other relevant departments;
9. Support marketing promotion programs for assigned customers;
10. Perform other duties as assigned.
Qualification:
Manage all activities related to customer account management & credit control within a given area/segment of customers (small businesses) in accordance with Unilever standards and procedures; Manage the end-to-end process for collection of outstanding debts from customers by setting up appropriate systems and controls to ensure effective cash flow position at any time.
Job Responsibility:
1. Develop annual plan to manage credit limit for each customer and review monthly reports on usage against limits to identify potential risks;
2. Analyze aging of accounts receivables to identify trends or areas where there are problems and develop plans to improve collections;
3. Implement appropriate action plans to collect overdues based on analysis above;
4. Maintain clear records of correspondence and telephone calls to ensure smooth communication with customers;
5. Identify bad debt cases and take actions as per policy to minimize losses;
6. Provide regular management reports to senior managers on accounts receivable status and progress of action plans to improve efficiency of credit control function;
7. Negotiate payment terms and conditions with key customers;
8. Ensure accurate and timely reporting to line manager and other relevant departments;
9. Support marketing promotion programs for assigned customers;
10. Perform other duties as assigned.
Qualification:
- University degree in Economics, Business Administration, Finance, Accountancy, or equivalent;
- At least 3 years’ experience in financial operations/credit control/accounts receivable functions, preferably gained in multinational companies;
- Good command of English language (both written and spoken);
- Good knowledge of MS Office applications especially Excel and Access;
- Strong leadership skills and teamwork spirit;
- Ability to work under pressure and meet deadlines;
- Customer focus attitude;
- Honest, integrity and confidentiality.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Report job
