Job Description Summary
The Guest Relations Host is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace, and that they can thrive in a dynamic environment.The Guest Relations Host will also be the first point of contact for Client Suite management and Hospitality management. This individual will also be responsible for ensuring daily space readiness, so guest, clients and employees can be productive without friction or challenges.
Job Description
About the Role:
Greet and assist visitors and employees at reception and client suites with warmth and professionalism.
Manage visitor access, meeting room readiness, cleanliness and hospitality services including refreshments.
Support internal logistics such as locker assignments, access cards, and event setups.
Respond to workplace requests via the Building Page and escalate issues as needed, while adhering to all safety and security protocols.
Ensures positive guest/group experience, through personal interaction and attendance at functions or other interactions throughout the day.
About You:
1+ years of experience in hospitality, receptionist, customer service, front desk or other front-of-house and customer-facing roles.
Well-groomed, professional appearance with strong communication skills in Vietnamese and English.
Detail-oriented, organized, and able to thrive in a fast-paced environment.
Tech-savvy with proficiency in Microsoft Outlook, Word, and Excel.
Positive attitude, emotionally intelligent, and committed to delivering exceptional service.
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
Being part of a growing global company;
Career development and a promote from within culture;
An organisation committed to Diversity and Inclusion
We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.
We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
INCO: “Cushman & Wakefield”
