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Job Description
The Learning & Development Manager is tasked with nurturing a culture of continuous learning at a hotel. This role involves designing, implementing, and evaluating training programs that align with the hotel’s service standards, brand values, and business goals. The ideal candidate is a strategic thinker with the ability to engage teams, foster guest-focused behaviors, and continuously raise the bar in service delivery.
Qualifications
- A bachelor’s degree in Human Resources, Hospitality Management, Hotel & Restaurant Management, Business Administration, or a related field. A master’s degree is advantageous
- Certifications in training or learning development, and preferably experience in the hospitality sector
- 2–5 years’ experience in a Learning & Development role, preferably within hotels or a related service industry.
- Proven experience in designing, implementing, and evaluating training programs, with a strong emphasis on guest service and operational excellence.
Additional Information
Pullman Ninh Binh a 283 rooms hotel and located in the heart of Ninh Binh city.
An upmarket Food and Beverage offerings with 3 Restaurants and 3 Bars and large meeting and events space. 2 swimming pool and large landscape.
Food ConneXion an All Day Dining experience live cooking from our talented Chefs from around the world, located on the Lobby level and complimented with an outdoor and indoor seating overlooking the Atrium and lavish external landscape, with pizza baked together at the live kitchen gives Food ConneXion a place to be with family and friends.
On the 27th floor we offer an innovative two in one concept of Cantonese cuisine and Mad Cow - Wine and Grill a signature Pullman steak restaurant.
Our 28th floor we offer a roof top bar and a pool and guests can enjoy sunset together with a stunning view of Trang Anh.
Great working environment and be part of pre-opening team.
