It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence
How you create impact
You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:
- To deliver + reinforce our CCL core competencies.
- To conduct regular conversations with all direct reports to discuss + ensure traction on delivering performance + development goals.
- To ensure the best-in-class customer onboarding + relationship management
- To focus on continuous improvement of processes + controls, ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers.
- To conduct daily + weekly stand-up meetings with your team to identify + resolve business issues.
- To focus on continuous improvement of processes + controls, including customer complaint management + service recovery, aiming for a consistent delivery + fulfilling the customer promise.
- To anchor the usage + improvements of CCL core systems.
- To drive customer adoption of our eco-system.
What we would like you to bring
- Your strong leadership skills + focus on customer + stakeholder relationships along with your strong time management will be the key to your success.
- You will be successful in this role because for your knowledge across our operations, products + services; because you possess the key attributes we are looking for.
What's in it for you
- Conditions: punctual and performance-related
- Flexibility: flexible working hours for a good work-life balance
- Health promotion: sports and wellness offers, supplementary company health insurance, advisory services
- Equipment & working environment: laptop, parking facilities, good public transport connections, free water, coffee and fruit
- Perspective: Training offers for professional and personal development, such as Language Courses and Development Programs
- Teamwork: familiar working atmosphere in a large company, various team and company events, advertising program for new employees incl. bonus
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
