Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận Đống Đa - Hà Nội
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Khác
Vị trí
Nhân viên
Cập nhật
24/07/2025 13:23
MÔ TẢ CÔNG VIỆC
Primary Responsibilities:
Reservations Responsibilities
- Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines and accurately process room reservations in Opera PMS system.
- Provide professional consultation to guests/bookers regarding room types, pricing, and promotions, and coordinate with relevant departments (Front Office, Sales & Marketing, Housekeeping…) to ensure a smooth operation.
- Maintain and update hotel listings on online channels, including direct website and OTAs (Online Travel Agencies) such as Booking.com, Agoda, Expedia, etc…
- Frequently check and maintain rate parity across online booking channels
- Assist Revenue Manager to work with Market managers, control Extranets, monitor market trends and competitors’ pricing
- Collaborate with the marketing team on digital campaigns to boost online sales.
- Analyze performance of online distribution channels and suggest improvements.
- Assist Revenue Manager to prepare daily, weekly and monthly reports
- Be aware of the hotel fire & life safety/emergency procedures
- Attend all briefings, meetings and trainings as assigned by management
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the assigned by the Management
Compensation:
- Attractive service charges
- Participate in social insurance according to regulations
- 02 months probationary period with full salary
- 02 days off per week
- Paid birthday leave
- Annual health check-up
- Advantages when using Accor services worldwide
- Develop talent through learning programs at Academy Accor
Competencies
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times
Knowledge and Experience
- Diploma education
- Minimum 1 year of experience in reservation department or minimum 3 years of experience in the area of guest services in hotel/tourism industry
- Excellent reading, writing and oral proficiency in English language
- Proficient in MS Excel, Word, & PowerPoint. Familiar with Opera PMS is preferred.
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