No Relocation Assistance Offered
Job Number #168600 - Ben Cat town, Binh Duong, Viet Nam
Who We Are
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
Scope of Responsibility:
Senior Officer - Logistics plan, organize, direct, manage, evaluate, and are responsible for the operations and budget of departments or companies involved in supply chain services including customer service, inventory control, transportation, materials handling, and strategic planning. This position includes the identification of opportunities for logistics operation improvements.
The Senior Officer - Logistics responsible for effectively managing all functions of the demand management and order fulfillment processes for exported and imported items. They must deliver the agreed to business results while maintaining positive employee relations. The primary accountabilities of the role include customer service, subsidiary Logistics financial performance, quality, regulatory, people and organization development.
The Senior Officer - Logistics ensures delivery of subsidiary business results. The Senior Officer - Logistics works within a structure that requires considerable interface with subsidiary, Divisional and corporate management. As one of the visible CP representative of the site, the Senior Officer - Logistics also assumes a key role in developing mutually beneficial relationships with the local community, customers, and regulatory agencies.
Core Responsibilities:
Supports Subs on new project launching on time by involving to system set up projects or needed projects.
Supports APO (Advanced Planning & Optimization) launch and implementation in responsible subs, and drive continuous improvement
APO power user of concerned Division and Subs.
Ensure smoothly logistics order and shipping process to subsidiaries.
Coordinates with responsible Divisions and subsidiaries on their toothbrush demand and ensure good customer service level
Drives logistics & continuous improvement activities (storage, shipping) including: inventory control, warehousing, transportation, logistics planning, and order processing & customer service. Communicates standard logistics metrics to direct reports. Resolves quality, service & cost issues.
Manages international shipping / receiving process, working with Freight forwarders and Brokers to ensure proper documentation is completed to meet all government regulations.
Ensure all quotation regarding to freight cost, service cost being notified and approved by manager and Director of Manufacturer.
Communicates & reinforces Logistics plans. Maintains clear communication & close co-operation with Customer Service, Materials Planning, Manufacturing, & major suppliers/vendors. Works with Cross-Border Sourcing, Quality, Planning, Manufacturing, and Carriers & Customers to proactively avoid & resolve quality & service issues relating to logistics.
Enforces policies and safety regulations.
Organizes and prioritizes daily work orders and staffing needs to meet production goals
Conducts disciplinary meetings regarding job performance with associates, in compliance with the company policies and procedures (3rd party Warehouse, Customs & Transportation service, Forwarders…)
Trains, assesses, motivates, coaches, and evaluates associates in all areas of job duties using established methods and standards.
Insures proper documentation, including transit documents and customs clearances, exists for shipments. Ensure documentation is accurately processed, distributed and released to carrier, forwarders, customers and agents in a timely manner.
Prepare all necessary data entry and confirmation of key milestones (shipping instruction, departure, arrival, customs clearance, PODs, etc.) as specified by Customer Standard Operating Procedures.
Maintain courteous, prompt and efficient customer relations.
Oversee and complete accurate billing to clients based on pricing established with the clients while ensuring accurate costs and profits are maintained.
Plans and schedules appropriate modes of transportation based on daily needs. Schedules the appropriate service line for the situation (across all modes and all trade lanes) to maintain a cost effective balance between customer service and cost of shipment.
Works closely with client’s representative to ensure service satisfaction. Analyzes service failures/ issues and implements performance processes to enhance future service delivery.
Ensures any company policy, systems, and industry related training is delivered to all direct reports as needed.
Develops standardized process for clients assigned to group including SOP, KPIs (3rd party Warehouse, Customs & Transportation service, Forwarders…), Report requirements, system needs, and compliance requirements. Liaisons with other support groups to ensure processes are established
Checking and making payment to (3rd party Warehouse, Customs & Transportation service, Forwarders…)
Responsible for resolving all internal and external client customer service issues in a cost effective and expeditious manner. Works closely with client’s representatives to ensure service satisfaction. Analyzes service failures/issues and implements performance improvement processes to enhance future service delivery.
Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
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