About the job
KONE moves two billion people every day. As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2023, we had annual net sales of EUR 11.0 billion.
KONE has consistently been featured on Forbes list of World's Best Innovative Companies, World's Best Employers & World's Largest Public Companies. At KONE, we believe in teamwork and a work culture where everyone can be who they are. This is exactly what makes us strong and successful.
Why this role?
A Customer Solutions Specialist performs transactional, high-volume tasks and provides engineering documentation. The Customer Solutions Specialist is responsible for high-quality documentation and executing reviews and approval processes. This work is driven by quality and measured via service-level agreements.
He/she can develop a specialisation e.g. for layouts of standard products and minor local modifications, BIM modelling, conducting after-certification site surveys or becoming a key user for one of the IT tools used within CSE; such as a CAD, BIM or workflow tool.
What will you be doing?
Preferability person with Elevator business background or equivalent talent and knowledge on construction / engineering business.
Proficiency in AutoCAD. Revit and BIM related software (BIM knowledge will be an advantage)
Performs transactional, high-volume tasks of CAD related activities.
Responsible for high-quality documentation and executing reviews and approval processes.
Ability to interpret customer tender requirement, architect drawing to match with our requirement.
Work is driven by quality and measured via service-level agreements lead time.
Collaborating with project managers, engineers, and sales teams to deliver accurate design solutions.
Attend customer meeting when required.
Are you the one?
Bachelor degree in Engineering or related major
Good understanding of documentation and workflow management
Understanding of KONE quality management
Good skills in real-time co-design tools and BIM
Good CAD and layout skills
Good virtual collaboration skills
Basic knowledge of KONE solution-related norms and standards
Proficient in English communication
IT literacy
User knowledge of SAP is an asset
BIM and layout changes if applicable to position
What do we offer?
Career progression in opportunities within a global organization
Total reward elements that engage and motivate our employees and help us make KONE a great place to work
Comprehensive learning and development programs covering a wide range of professional skills
You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
