Account Management & Growth (60%)
- Relationship Management: Cultivate and maintain strong, long-term relationships with existing education merchants. Customer Advocacy: Act as a primary point of contact, ensuring merchant satisfaction and addressing any operational or technical needs.
- Upsell & Cross-sell: Identify opportunities to deepen Zalopay's integration and increase transaction volume with existing partners, introducing new features or services.
- Performance Optimization: Monitor the performance of existing merchant accounts, analyze data, and proactively suggest strategies to optimize their usage of Zalopay and improve their take rate.
- Feedback Loop: Gather feedback from existing merchants regarding Zalopay's services and relay insights to product and operations teams for continuous improvement.
New Business Development (40%)
- Market Penetration: Identify and research high-potential educational institutions (e.g., K12, universities, vocational schools) and Edtech platforms for Zalopay integration.
- Pipeline Generation: Proactively outreach to new prospects, present Zalopay's value proposition, and build a robust pipeline of potential partnerships.
- Deal Closure: Lead initial discussions and negotiations with new partners to secure agreements and onboard them onto the Zalopay platform.
- Strategic Alignment: Understand the unique needs of prospective partners and tailor Zalopay solutions to meet their specific requirements.
General Responsibilities.
- Collaboration: Work closely with Product, Marketing, and Operations teams to ensure seamless merchant onboarding, effective campaign execution, and timely issue resolution.
- Market Insights: Stay updated on industry trends, competitor activities, and regulatory changes within the education and fintech sectors.
Yêu cầu
- Experience: 3+ years of experience in business development, account management, or sales, with a track record of achieving targets. Experience in payments, fintech, or the education sector is a plus.
- Dual Skillset: Proven ability to both acquire new clients and nurture existing relationships for growth.
- Communication & Interpersonal Skills: Excellent communication, presentation, and negotiation skills. Ability to build rapport and influence stakeholders at various levels.
- Problem-Solving: Strong analytical and problem-solving abilities, with a proactive approach to identifying and addressing challenges.
- Results-Oriented: Highly motivated, self-driven, and focused on achieving measurable results.
- Adaptability: Ability to thrive in a fast-paced, evolving environment and manage multiple priorities effectively.