Job Purpose

• The job holder responsible for application development: directly consulting and analyzing development requirements from business units, ensuring complete and effective conversion of business unit requirements into requirements for application.

• The job holder responsible for user support: directly support users in daily activities, ensuring users' problems are handled as quickly as possible, meeting their business needs.

Key Accountabilities (1)

Reporting and Documenting

• Understand business processes to transform business needs and requirements into documents, process diagrams and wireframes to support product development.

• Analyze, create, validate end-to-end business processes and detail functional specifications for required applications.

• Recommend modification and improvement of business processes and frameworks to operate more efficiently.

• Participate in user testing activities and make do cumentation and manuals for business.

Key Accountabilities (2)

Research and analysis

• Collect market trends and internal data to conduct business analysis and provide recommendations and improve ments to the business unit.

• Develop informative and factual reports that highlight business trends, forecasts and improvement opportunities.

• Stay up to date on technology changes, shifting trends, and analyze internal data sets to provide holistic information to stakeholders.

• Identify and interpret trends and terms from data sets and build forecasts and recommendations based on market information and business data.

Key Accountabilities (3)

Management of stakeholders

• Work with stakeholders to identify opportunities and improve processes by leveraging organizational data to drive business solutions.

• Identify and communicate to stakeholders insights into possible opportunities and obstacles based on collected market data..

Key Relationships - Direct Manager

Head/Director of function

Key Relationships - Direct Reports

Members of the respective team, including: Expert, Senior Officer, and Officer levels

Key Relationships - External Stakeholders

Customers, organizations, business associations, state agencies (State bank, GSO, tax authorities ...)

Success Profile - Qualification and Experiences

• Bachelor's degree in Economics / Finance / Banking / Marketing / Business Administration
• Priority to have a master's degree or higher

• Understanding of solutions to improve performance of CIBG (resource, system, operations, risk management)
• Understanding of banking activities
• Understanding of strategy, business model, CVP
• Mimimum TOEIC 650 or equivalent