Mô tả công việc:
(Mức lương: Thỏa thuận)Job Overview:
The Global Service Desk Team Member will be a part of service desk technicians team. The team is primarily an L1 support team providing incident and request management to a global business.
In this role you will be expected to efficiently and effectively manage the day-to-day tickets, ensuring that all work is recorded, updated, and resolved in line with the teams policies.
Duties & Responsibilities
Provide L1 end user support, analyzing and fixing issues where appropriate or escalating when required.- Onsite and Remote issues troubleshooting
- Level 1 Support around:
o Windows Administration:
o iOS and Android Enterprise
o Microsoft 365
o Computer hardware (laptops, screens, peripherals, docking stations etc.)
o Office equipment like Printers, Scanners, Multi-Function Print devices.
o And other systems or applications based on Standard Operating Procedures
- Work on system and support documentation.
Chức vụ: Nhân Viên/Chuyên Viên
Hình thức làm việc: Toàn thời gian
Quyền lợi được hưởng:
Bonus package (13th salary, KPIs bonus up to 3-month salary)Personal accident & health-care insurance
At least 12+ annual leave; Flexible working time
Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề
Yêu cầu công việc:
Required Skills and attributes
At least 1 year of experience in working as help desk supporter.- Experience working as a support technician in an L1 or L2 capacity.
- Accuracy and attention to detail, with good prioritizing skills
- Ability to work unsupervised using own initiative.
- Excellent communication skills, with a customer-oriented approach, languages:
o English – C1 level or equivalent.
Nice to have
- Microsoft Endpoint Management certification
- ITIL certification
Notes: “By applying for the job at SPS Vietnam, it is considered that Candidates agree to provide personal data for SPS Vietnam to process in accordance with the Terms and Conditions of personal data processing of candidates which are in line with Decree 13/2023/ND-CP on personal data protection.”
Yêu cầu giới tính: Nam/Nữ
Ngành nghề: Hành chính Văn phòng,Hành Chính/Văn Phòng,IT Phần Cứng,IT Support
Trung cấp - Nghề
Không yêu cầu
