Company Description
The Bosch Group is a leading global supplier of technology and services, in the areas of automotive and industrial technology, consumer goods as well as building technology.
Bosch established its first representative office in Ho Chi Minh City in 1994. Since 2007, Bosch has expanded its footprint in Vietnam where it has branch offices in Hanoi and Da Nang, as well as a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelts for continuously variable transmissions (CVT) in automobiles. In addition, Bosch operates Bosch Global Software Technologies Vietnam (BGSV) as well as an automotive R&D center for mobility solutions in Ho Chi Minh City. As of December 31 2023, Bosch employed approximately 6,300 associates in Vietnam. Bosch has diversified businesses in Vietnam. Today, all four Bosch business sectors, namely Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology have operations in the country. Bosch Vietnam is currently active with many business divisions: Mobility Aftermarket, Drive and Control Technology, Power Tools, Building Technology, Two-Wheeler and Powersports and Sales Original Equipment, AquaEasy, Home Appliances and Supply Chain Consulting.
Additional information is available online at: https://www.bosch.com.vn/, https://www.linkedin.com/company/bosch-vietnam and https://www.facebook.com/OfficialBoschVietnam
Job Description
1. Logistics Key Account Management
- Serve as the primary contact for internal clients in ASEAN (around 20 legal entities) on all logistics cost-related topics, i.e., why logistics cost increase, or fluctuate, why the cost booked to cost center is not the same as actual cost, etc..
- Understand customer-specific requirements and collaborate with cross-functional teams within LCC team to drive process standardization and optimization
- Conduct regular meetings and touch points with internal stakeholders to review the performance KPIs and address any complaint or concerns from customers
- Proactively hear from customers and understand their pain points, and bring back to the team for new service development or service improvement
- Lead projects to drive improvement with customers, i.e., cost saving, transparency improvement, accrual accuracy, etc.
- Support with the payment of LCC service charge
2. LCC Sea Freight Lead
- Demonstrate expertise in end-to-end sea freight billing operations, i.e., billing verification, PO creation, monthly accrual, etc..
- Lead a team of LCC experts on sea freight billing operations and be their first escalation point on any topics related to sea freight billings
- Develop and deliver comprehensive training programs on sea freight processes, systems, and compliance topics
- Upskill team members on rate card usage, contract compliance, incoterms, and accurate freight billing...
- Give key input during sea freight tender projects based on all the performance or insights collected during sea freight billing related operations
- Lead the implementation of LCC services for sea freight tender packages
KPIs (both commercial and operational):
- Customer satisfaction based on voice of customers (1-5)
- No. of initiatives either on new services or service improvements
- Billing on time rate
- End to end lead time from service to payment done
- Billing accuracy
- Accrual accuracy
- No. of complaints from customers (from sea freight billing operations)
- Productivity of the team
Qualifications
- Bachelor Degree in Supply Chain or Logistics or Finance related subjects
- 2 years+ in international transport, preferably with key account
- 1 year+ in leadership
- 2 years+ in project management
- Detailed oriented, can go deep in the situation and investigate the root cause
- Proactive, results-oriented mindset with a continuous improvement approach
- Strong problem-solving and analytical skills
- Excellent communication and stakeholder management abilities.
- Fluent in English, both written and verbal
- Expertise in logistics cost and contract, rate card
- Experience with sea freight processes, audit procedures, and billing systems preferred
Additional Information
- Committed 13th month bonus
- Collaboratively yearly performance bonus
- Meal & Parking allowances
- Premium insurance for employee
- Flexible benefits
- Domestic and international training opportunity
- Career development program with buddy and mentoring program
- Good benefits of company activities, team building and year end party
- Opportunity to work in global projects of fast developing company and being a part of innovation team contributing initiative ideas to the digital transformation era
Disclaimer:
- Bosch does not charge any fees from candidates for interview participation under any circumstances
- Bosch does not request candidates to download applications or click on any links that require fees or lack credibility
- Bosch does not collect personal information without permission
- Candidates are advised to verify the authenticity of recruitment information by visiting Bosch's official career website (https://careers.smartrecruiters.com/BoschGroup/vietnam) or contacting Bosch directly through official communication channels
- If you encounter any suspicious activity or have doubts about the legitimacy of recruitment communications, please report them immediately to Bosch Vietnam
