LOCATION
Ho Chi Minh
YEARS OF EXPERIENCE
7
EMPLOYMENT TYPE
Regular
CLOSES ON
27 Aug, 2025
Job Title:
Operation Manager
Department: New Business
Reports to: Strategic Projects & New Business Development Director
Location: Ho Chi Minh City (Hybrid)
Employment Type: Full-time
About MMusic:
MMusic is not just a music company — we are a creative industry builder.
Founded with the ambition to shape the next chapter of Vietnam’s music and entertainment landscape, MMusic operates at the intersection of artistry, technology, audience, and brand. Our ecosystem spans Licensing, Brand Solutions, Original IPs, and Audience-Centered Experiences — all designed to unlock new value for the people and players who define culture.
We believe the future of this industry won't be inherited — it will be built.
That's why we’re not just producing content or managing talent — we’re designing systems, creating new revenue models, developing platforms, and setting new standards for what’s possible in Southeast Asia’s creative economy.
Right now, we're incubating a new business initiative that sits at the heart of this ambition — a bold, early-stage venture that could redefine how people engage with content, creators, and community. It’s early. It’s exciting. It’s uncertain. And it needs someone who’s ready to take the wheel and build.
This is not a role for those seeking comfort or a playbook. It’s for those looking for a real challenge, high ownership, and a chance to help write the blueprint of what comes next.
Role Overview:
As an Operation Manager to lead the end-to-end execution and operations of our artist Audience-Centered Experiences. This role requires strong systems thinking, a solid understanding of digital operations, and the ability to coordinate across tech partners and internal stakeholders to deliver a seamless user experience — from initial setup to full-scale operation.
This is a highly independent role, ideal for someone with a startup operator mindset who thrives in dynamic, unstructured environments and is passionate about building future-facing products in the cultural and entertainment space. You'll be at the forefront of shaping how artists engage with their communities in a digital-first landscape.
Key Responsibilities
Product & Experience Development
Define the core product and user experience in collaboration with internal stakeholders and external partners.
Lead feature planning, content format design, and customer experience mapping.
Own the testing, iteration, and continuous refinement process to drive product-market fit.
Implementation & Operations
Work directly with partners to design and implement the platform infrastructure.
Manage project timelines, testing, delivery, and staff onboarding/training on system usage.
Identify and propose product improvements based on user and artist insights.
Cross-Team Collaboration
Collaborate with partners and internal teams to ensure business operations align with local regulatory frameworks.
Coordinate internal reporting processes to meet national legal requirements for user data and platform activities.
Independent Commercial Channel Management
Establish and operate workflows for merchandise and product transactions.
Manage operations and performance metrics across independent commercial channels.
Coordinate promotional plans, inventory flow, and service quality control.
Customer Support & User Experience
Develop and maintain multi-channel customer support systems.
Handle user issues efficiently, ensuring seamless service experiences and high satisfaction metrics.
What You Bring
Minimum 5 years of experience in system operations, venture building, product management, or new market development.
Proven ability to manage cross-functional projects involving both internal stakeholders and external partners.
Familiarity with content-driven businesses, digital platforms, or consumer/community-focused ventures.
Strong operational acumen with experience in platform setup, logistics, or customer support infrastructure.
Excellent communication and problem-solving skills, with a bias toward action and outcomes.
Proficiency in English; able to work with international teams and partners.
You Might Be a Fit If You Are
Passionate about music, entertainment, and fan culture.
Excited to help artists build meaningful digital relationships with their audiences.
Someone who thrives in fast-moving environments, is proactive, adaptable, and solution-oriented.
A systems thinker who can connect the dots between business needs, user experience, and operational execution.
Why Join MMusic?
Be part of a pioneering company shaping the future of Vietnam’s music and creative industry.
Work on impactful campaigns with top-tier artists, cultural icons, and global brands.
Join a fast-growing, people-first team that values bold thinking and collaborative energy.
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