Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận Hoàn Kiếm - Hà Nội
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Kinh doanh & tiếp thị
Vị trí
Trưởng ca/ Giám sát
Cập nhật
21/07/2025 09:18
MÔ TẢ CÔNG VIỆC
MAIN DUTIES:
- The Reservations Shift Supervisor is responsible for assisting to run the Reservations Department.
- Coordinating the department and oversees individual training.
- Ensure accurate, up to date contract information, rate agreements, data input into OPERA for both existing and new clients.
- Assisting to provide training to employees for all policies and procedures
- Handling new email inquiries, incoming calls and assisted with reservations, confirmation, room requests and questions
- Assisted guest departures providing accurate information, collecting payments due and assuring guest satisfaction.
- Maintain knowledge of hotel policies including room rates, discount, special offers and events
- Ensuring guests’ satisfaction by responding to any concerns they may have during their stay
- Updating existing reservations with any changes requested by guests
- Answering questions about hotel services, facilities, and activities
- Coordinate the flow of incoming and outgoing guest traffic by maintaining accurate records of reservations and room assignments
Health and Safety
- Ensure that potential and real hazards are reported immediately and rectified
- Be fully conversant with all departmental fire, and emergency evacuation procedures
- Ensure that required emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees
- Ensure personal safely and protection of property within the premises by applying hotel regulations and through strict adherence to existing laws, statutes etc.
- Ensure staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
- Use safe manual handling techniques and practise safe work habits following Accor health, safety and environmental policies, maintain procedures to minimise our impact on the environment and prevent pollution.
- Ensure confidentiality and secure storage of all intellectual property and databases, both hard copy and electronic. Adhere to Accor internet, social media and email policies
- Ensure hotel, customer and staff proprietary information is kept confidential during or after employment with the company.
- Employee benefit card with discounted rates in Accor hotels worldwide + other benefits.
- Opportunity to grow at the property, the company and across the world!
QUALIFICATIONS:
- Minimum 1 to 2 year experience as Reservation Agent in hotel or travel industry
- Strong knowledge of the Opera PMS system is required - ResaWeb or other PMS is a plus
- Solid proven communications & customer interaction ability
- Ability to work well and deliver under pressure, manage duties within deadlines
- Written and oral proficiency in English
- Excellent organizational skills and attention to details
- Flexible with working hours
- Ứng viên vui lòng nộp hồ sơ qua Hoteljob.vn .
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