Descriptions of Job duties:- Daily facilitating bookings, bookings creation and punctuality recording- Daily recording cancellation & rejection cases and money reconciliation with accounting- Support nurses on inventory orders and inventory reconciliation- Assist in the preparation of weekly/monthly/quarterly report- Support HBC (home blood collection) daily activities and other duties as assigned.- Train, supervise day-to-day activities, leadership, and support nurses.- Ensure sample collection activities (onsite and offsite) to be on time and exact- Evaluating employee performance and providing feedback- Ensure timely and accurate customer service, encouraging to team and staff- Handle complaints and specific customers’ requests- Troubleshoot emergenciesLab/nurse related duties:- Verifies test requisitions and follow Home blood collection’s SOP- Able to explain the procedure and understanding tests requirements- Tracks collected specimens by initialing, dating, and noting times of collection- Maintains safe, secure, and healthy work environment by following standards and procedures, complying with legal regulations.- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.- Ensure patient confidentiality
Experience and skills requirements: - Verbal Communication, Good customer service skills- To be thorough and pay strong attention to detail, Excellent organizational skills- Multitasking and focusing ability - Venipuncture / Capillary Blood Collection is preferred - Be a team player- Excel & Word Proficiency- Experience in team management- Be able to work in shift, 8h/day, 6 day/week.

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